Frequently Asked Questions (FAQ)

An authorizable credit card is required to secure reservations prior to arrival. At check-in, your card will be authorized for the total amount of your room rate, applicable incidentals (like parking, pet fee, etc), and a temporary $150 additional hold as a security authorization. At checkout, the exact amount on your receipt is settled and any excess authorization released (ie. the $150 security authorization). Authorizations typically take between 2 to 5 business days for your bank to settle, though it can take longer if the bank is an international bank or the card is a pre-loaded credit card (like Vanilla cards).

Debit and debit credit cards can be used at check-in. A payment for your room rate, applicable incidentals (like parking, pet fee, etc), and a $250 refundable damage deposit will be taken. At checkout, a hotel associate will verify no damage occurred and refund the additional $250 to your debit card. The card must be physically present and must be the same debit card used for initial payment.

Covered self-parking is available in the Scotia Square parkade. For unlimited in and out access, bring your parking ticket to get validated at the front desk for $30 (Inclusive of tax), the same price as the parkade. Limited oversize (5'11" and up) parking is available in the Ablermarle P3 Entrance and in front of the hotel (weather dependent). Please review the link on the top banner for detailed access and parking instructions. 

Check-in at Hotel Halifax is at 3PM, and check-out is at 12PM. We accept requests for early check-in, and late check-out, and are happy to accommodate based on availability. Late checkouts after 1PM and early check-ins before 10AM may be subject to a fee.

Yes, we accept a maximum of 2 pets per room and the non-refundable fee is $35.00 + HST for every 7 days the room is occupied (to a maximum of $105 + HST). This fee is to cover labor and cleaning supplies used once the room checkouts (wet vacuuming of any carpeted surfaces and steaming of curtains, additional deep cleaning procedures thoroughly remove dander or hair). 

There is no charge for service animals (documentation may be requested to validate)

Yes, rollaway cots and pack and play cribs are available upon request, subject to availability (we have a stock of 12 cots and 10 cribs). Rollaway beds are subject to a one-time charge of $25 + HST. Generally we have some number on hand, but heavy demand periods for multiple occupants (holidays, March break, etc), can cause us to run out. They are issued on a first come, first serve basis and cannot be reserved.

Based on the layout and size of the rooms, rollaway cots cannot be put into rooms with two beds. In the event of a fire emergency, the only space they fit obstructs pathway of escape, and they cannot be put in the room due to fire regulations.

Yes, every guest room is equipped with a mini fridge.

The Fitness Center and Pool is open from 7AM-11PM. The pool has a closure period of 1PM for cleaning and pool sanitization and during heavy demand periods (holidays, March Break, high occupancy days) a second closure may be necessary to maintain cleanliness of the facility and water. 

There are currently 4 EV chargers by SWTCH located on P5 in the adjoining Scotia Square Parkade. These units charge 25 cents per kilowatt used and can be managed via your online SWTCH account (sign-up instructions on unit).